Contact
Talk to us directly.
No bots, no support queue purgatory. The team building ShipFox responds personally — usually within hours during Pakistan business hours.
Coming soon
Direct WhatsApp support for active merchants. Reach us by email for now and we'll add you.
Business hours
- Monday — Saturday
- 9:00 AM – 7:00 PM PKT
- Sunday
- Closed (couriers also off)
- Urgent orders
- Email anytime — checked after hours
Where we are
- Headquarters
- Lahore, Pakistan 🇵🇰
- Coverage
- All major Pakistani couriers + nationwide
- Timezone
- PKT (UTC+5)
Helps us help you faster
When you reach out, including these makes the back-and-forth shorter:
- · Your store domain (the .myshopify.com one if you have it)
- · Order number(s) if the issue is order-specific
- · Courier name if it's a dispatch / tracking question
- · Screenshot of the screen you're looking at